Terms of use
Legal Note: The Sole proprietorship with brand name Dimitris Neof. Faitas, with head office address Ethn. Palaiokastritsas 96, Corfu, Zip code 49100, phone number +30 2117707708 and email address This e-mail address is being protected from spambots. You need JavaScript enabled to view it focuses on consumer protection according to the Law in force. All transactions performed through www.epipla.com are subject to the international, European and Greek Laws that regulate electronic commerce matters, as well as to the consumer protection law (L. 2251/1994) that regulates remote sales matters. For your information and facilitation in searching and purchasing products from our e-shop, the terms of use regarding the rights and obligations on the part of the e-shop www.epipla.com , as well as on the part of the client are stated below. It should be noted that any given user/buyer of the e-shop must read and accept the terms of use. Ány dispute that may arise between the two parts (user/buyer and e-shop), falls under the jurisdiction of the local courts of Law on Corfu island.
Payment Methods
Bank deposit in one of the following bank accounts:
PAYEE: FAITAS DIMITRIOS
ALPHA BANK:
IBAN: GR7201405940594002002004503
SWIFT CODE: CRBAGRAA
EUROBANK:
ΙBAN: GR2302602950000250200667141
SWIFT CODE: ERBKGRAA
ETHNIKI:
ΙBAN: GR9601103740000037440451229
SWIFT CODE: ETHNGRAA
PEIRAEUS:
IBAN: GR1901724510005451058496804
SWIFT CODE: PIRBGRAA
Order Cancellation
Our e-shop operates on the basis of triangular trade. Hence, if you wish to cancel an order of yours that includes products available in our collaborating providers warehouses, before the order has been dispatched, then cancellation comes at no extra cost. If the dispatch is in process, cancelling the order depends on each provider's return policy, for which you can get information on 2117707708 (sales department) before placing your order. In case the order includes products that were not available and the factory production process has started, cancellation will not be accepted. For any accepted cancellation, user/buyer will be charged with transfer expenses for the return of the products to the warehouse.
Products
Prices
If you wish to know the end price for the products of your interest, whether there is a label price on the website or not, you shall fill in and submit to us an online offer request form (included in our website). As soon as we recieve the form we will let you know about the total cost of the products in question, including any discounts, which depends on the size and kind of the order. Shown prices are VAT (24%) and shipping fee exclusive. For certain geographic areas in Greece, where reduced VAT is applied, and provided your order requires the issue of invoice, then the end prices will be lower, as of the reduced VAT.
Availability
There are two product categories, according to availability:
- Products whose manufacturing starts upon order placement.
- Products are immediately available for as long as there is stock.
Delivery
Delivery times, dependant on product availability (see relevant section) and shipping method, are made known to you along with the order cost, after the submitted offer request. Delivery times may also be affected by unforeseeable circumstances or force majeure (e.g. strikes, weather conditions), factors that lay beyond the responsibility of our e-shop. At the latter conditions, our shop will promptly inform you.
In case the access to the declared by the user/buyer address of delivery is difficult for the means of transportation of the delivering company or access to the designated area is prohibited to vehicles during the delivery hours (working days, 09:00 to 17:00), you are advised to state these possible hindrances while placing your order so that we will be able to come up with a solution beforehand.
In case we are not timely informed, the delivery company has the right to deliver the order at the nearest accessible point or charge an extra fee for delivering the items at the doorstep.
Returns
a.Defective or incorrect products
Returns are accepted only for defective or incorrect products due to Epipla.com's liability. If the products you received are different from those you ordered or you notice a factory defect, you will first need to send us photos in digital format to the email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. Once we confirm their return, for shipping, they must be in the same condition you received them, meaning they should be unsealed carefully, their packaging must not be violated and they must not have been assembled. Also, they should be accompanied by a shipping note (you will receive instructions on how to correctly fill out the details in your email).
The return is accepted within 10 days from the purchase date. The shipping costs for returns to our affiliated warehouse Logistics in Aspropyrgos, Attica, must be covered by you, and after receiving them, once our liability is confirmed, we undertake the crediting of the amount.
To avoid inconvenience to yourself, it is good to carefully check the condition of the products and the integrity of their packaging at the time of delivery of your order and before your signature, in order to identify any visible defects (e.g., damaged or broken goods, wrong items, etc.).
In case of a defective product, once all of the above are confirmed and if it is not possible to repair it by sending a spare part or part of the product at the expense of epipla.com, then the replacement can be made only if the product is available. Otherwise, a refund is made.
The refund is made by depositing into the customer's bank account within fourteen (14) calendar days from the receipt and inspection of the returned products.
In case epipla.com perceives an abuse of the above right by the customer, it has the right to refuse the return.
b.Made-to-order products
For products that have been manufactured according to customer specifications, i.e., custom-made products that are made to order by the customer, returns are not accepted unless they are defective or incorrect products, in which case they fall under the "Defective or Incorrect Products" policy mentioned in the paragraph above, or if the products are within warranty.
For any problem with the received products, please contact us immediately by phone at 2117707708 or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Many of our products are available disassembled and packaged in a way that ensures their safest and most economical transport. Our company does not provide assembly services. The assembly of the products is the buyer's responsibility. All products come with instructions inside the packaging. In case of loss of the instructions, please contact us at 2117707708 or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Privacy Policy
Our website has been designed so that the users may freely visit it without having to disclose any personal info. Our website visitors are only requested to provide personal info for registration purposes if they wish to ask for a price offer or enquire about product details. When you submit a request for an offer, you will be asked for personal info such as full name, company name, business field, telephone number, e-mail, shipping address, Tax Identification Number, Public Finance Department. Providing these pieces of information will facilitate your purchase. Our website, under no circumstances, does disclose, publicize, sell or exchange the personal data we are provided with which are all stored on a secure website.
Corporate Responsibility
The optical-descriptive presentation of the items available in our e-shop has been rendered with the best possible quality and precision, based on photographs and technical information provided by the manufacturers. Nevertheless, a slight chromatic aberration in some items may occur due to the various qualities and settings of each visitor's display unit. In this case, www.epipla.com www.epipla.com holds no responsibility whatsoever.
Our staff members work regularly on keeping every item's specification up to date, however, it is possible, due to the large number of products on display, that the user may identify errors or inconsistencies about the presented data. It is our regular responsibility to keep all selling items info precisely updated. If during the process of an offer request or upon order confirmation, our staff detects any differentiation in the product's actual characteristics in relation to those displayed on the website, you will be contacted promptly to resolve the issue.
